ADA Grievance Procedure
The Americans with Disabilities Act (ADA) requires that the Charleston County Park & Recreation Commission (CCPRC) make its facilities, programs, and services accessible to persons with disabilities in accordance with the standards of the ADA. If an individual feels that he or she has been unable to access a CCPRC facility, program or service because of a lack of accessibility or has been discriminated against because of a disability, the individual should complete the ADA Grievance Form.
Step 1: File a Grievance Form
The complainant should fill out the ADA Grievance Form, giving all of the information requested. The ADA Grievance Form should be filed with the ADA Coordinator within 60 days of the alleged disability-related discrimination grievance. Upon request, reasonable accommodations will be provided to complete the form.
The completed ADA Grievance Form will be reviewed by:
CCPRC ADA Coordinator
861 Riverland Dr.
Charleston, SC 29412
Step 2: An Investigation is Conducted
A notice of receipt shall be mailed to the complainant by email or certified mail within five days of the receipt of the grievance. The ADA Coordinator along with the ADA Committee shall begin an investigation into the merits of the grievance within 15 days. A face-to- face meeting with the complainant will be scheduled to review the grievance information.
Step 3: A Written Decision is Prepared and Forwarded to the Complainant
The ADA Coordinator shall prepare a written decision no later than 45 days following the receipt of the grievance. A face-to-face meeting will be scheduled with the complainant to present and review the written decision. A copy of the grievance, written decision and responses shall be provided to the complainant and retained in the Human Resources Division for a period of three years.
Step 4: A Complainant May Appeal the Decision
If the complainant is dissatisfied with the written decision, the complainant may file a written appeal with the Executive Director or designee no later than 30 days from the date of the mailing of the decision. The appeal must contain a statement of the reasons why the complainant is dissatisfied with the written decision, and must be signed by the complainant, or by someone authorized to sign on the complainant's behalf. As part of the appeal, the complainant can request a meeting with the Executive Director or designee to review the details of the appeal and provide additional information. A notice of receipt shall be mailed to the complainant by certified mail within five days of the receipt of the appeal.
The Executive Director or designee shall act upon the appeal no later than 60 days after receipt. A copy of the Executive Director’s or designee’s written decision shall be mailed to the complainant by certified mail no later than five days after preparation of the decision. The decision of the appeal reviewer shall be final. A copy of the written appeal and decision shall be maintained in the Human Resources Division for a period of three years.
The Human Resources Division shall maintain the confidentiality of all files and records relating to grievances filed, unless disclosure is authorized or required by law or permission is given by the complainant to release the information. Any retaliation, coercion, intimidation, threat, interference or harassment for the filing of a grievance, or used to restrain a complainant from filing, is prohibited and should be reported immediately to the Human Resources Division.
The ADA Grievance Form and process are designed to provide the public with the opportunity to effectively resolve any ADA issues that an individual may have with the Charleston County Park & Recreation Commission.
For ADA concerns with organizations other than the Charleston County Park & Recreation Commission, please contact the Department of Justice at 1-800-514-0301 or visit their website.